For personnel to stay connected throughout the hotel, a multi-cell DECT cordless backbone, phones for the front and back offices, an interface for billing systems, and other features are all necessary components of a robust telecom infrastructure. The guest phone is arguably the most distinctive component of a hospitality system, yet telecom service providers frequently ignore it. Their company likely involves selling services to factories and offices the most of the time, thus phones that can manage incoming call queues or function with headsets would be the most familiar to them.
However, as the guest phone is the only aspect of the hotel’s telecommunications system that we really get to see and interact with when we visit, choosing the ideal phone for the situation may greatly improve the visitor’s experience, and hotel staff can assist by clearly outlining their expectations. Here are some things to consider when you make your decision.
What location will the phone or phones be?
There is usually just one phone in each guest room, and it’s usually on the desk or the “nightstand” by the bed. A model with a tiny footprint will be desirable because nightstands don’t offer much room for a phone. It’s worth checking on this.
Premium rooms and suites in upmarket hotels typically contain two phones, occasionally even three or four. One master phone on the desk, one by the bed, one in the bathroom, and, if it’s a suite, another in the living area is something the hotelier would want to think about. Keep in mind that the phone in the bathroom must be installed on the wall.
Which facilities are available at the hotel?
The ability to print and configure speed dial buttons, which allow guests to access necessary services with only one touch, is a primary feature of hotel landline phones. Direct access to hotel departments like cleaning and reception might be provided, or it could be a phone function like voicemail or wake-up calls. It’s important to keep in mind that some hotel amenities might generate extra income. For example, a client who can reserve a table in the restaurant, a spa treatment, or a game of golf with just one button click is more likely to spend a little bit extra.
Room décor
The phone must be easily located in the room, of course, but its presence shouldn’t detract from the overall design of the space. Luckily, you can select between matte black, silver and black, and silver and pearl in VTech’s modern line, so your phone will fit in with its surroundings no matter which design you choose.
You may select a logo, a font face, and text and background colors to precisely fit the design of your hotel since we can print anything on them. We even get requests occasionally to utilize unique backdrops. Whatever the brief, we can typically deliver exactly what the hotel requests since we employ a full-color laser print technique.
Infrastructure
The first and most obvious thing to consider is whether the phone system (PBX) will be compatible with SIP or analog phones. Verifying that the room wiring is appropriate for SIP phones is crucial. While almost any cable may support analog phones, SIP phones require ethernet cabling, sometimes known as CAT5 or CAT6.
Conventional analog phones with corded handsets are nearly invariably powered exclusively by the phone line. It’s crucial to confirm that your network is using PoE data switches since VTech Hospitality SIP phones with corded handsets all function with PoE (Power over Ethernet) capable wiring. The majority of phones that have cordless handsets also need an electrical hookup from the mains. One important detail that hotels frequently forget is that the electrical circuit has to be powered continuously in cases where a phone requires mains power for its cordless handset. The phone won’t work in your hotel’s rooms if the circuit is only active when a visitor inserts their card into a slot, and the cordless phone will run out of juice if the room is.
