Transport services is a broad term that covers a whole industry of delivery providers. But it’s not just about getting your goods from one place to another, there’s far more to transport services than that, like the logistics, timing and kind of delivery.
There are lots of things a transport service company might offer, beyond simply getting goods from one place to another.
- State-of-the-art tracking and communication technology: some transport service companies offer real-time GPS tracking and 24-hour customer care channels to support your delivery.
- Logistics and planning support: transport companies might help you plan your delivery from the start, and most will have a solid understanding of the quickest, safest and most reliable routes to get your things where they need to be.
- National offices: depending on the size of the transport company, they may be online-only or they may have dedicated staff in each capital city.
Not all transport services are equal and there are a few key things that set premium companies apart from the rest.
What’s in their fleet
The vehicles that carry out the deliveries are the backbone of a transport service company, and a company with lots of vehicles, of varying sizes and capabilities will be able to offer their customers a better experience, more choice, and reliability.
How a transport service company communicates
This is a multi-pronged part of the business.
The first priority is how a company communicates with their customers.
- Customer service: ideally, a company offers multiple channels for you to contact their customer service team.
- Social media: active social media channels give you another means to contact your transport service company. For example, you can connect with DSE Transport on Facebook.
Experience and reviews
Firstly, happy customers who leave reviews are the best way to understand how a transport company operates.
Happy customers are built over time, and a transport company’s time in the business is an excellent indicator for success. If they’ve been around for many years, they’ve had time to build up their fleet and understand the nuances of delivering multiple items across the country. For example, DSE Transport has thirty years in the business and has learnt a lot over that time
A transport service company’s safety record
The safety of your delivery is essential, and to ensure this a transport service company needs to adhere to the strictest safety regulations – for their fleet but most importantly for their drivers.
Most transport companies will outline their safety commitments on their website, including how long drivers are allowed to be on the road and how regularly their vehicles are serviced.
Media Contact
DSE Transport
Address: Suite 2/25 Huntingwood Dr,
HUNTINGWOOD
NSW 2148
Phones: 1300 660 644
GMB URL: https://maps.app.goo.gl/BpXRot4MXkRsjGYU9
